Do it yourself computerized white board.

Tim Wang's eLearning Blog - Multi-touch Whiteboard Under 100 Dollars - Using The Wii Remote

This is an amazing demonstration of inventiveness. This could have wonderful applications for transferring classroom white board notations to computer.

Interesting site for academic paper writing

Pachyderm Presentation

 

Where's in a name?

Cognitive Daily: What does author position say about credit?

 

More on the future

 hyperpeople » Blog Archive » Mob Rules (The Law of Fives)

Race and perception of attractiveness

Cognitive Daily: Perceiving attractiveness: Does race matter?

This is a link to another study on race that could be useful in ARW this term. There is an interesting graphic of a face morphing from one race to another and readers are asked to choose the most attractive version.

More from Cognitive Daily

Cognitive Daily: Other-race faces: Why do they seem different?

This is another article on race related research that students might find interesting as part of the unit on race in the fall. 

Project Implicit

Project Implicit®

Here is a site at Harvard University with a number of interesting surveys to take relating to implicit biases or prejudices including race.  It could be a good supplement to the unit on Race in the fall.

Educational change

Harold Jarche » What is weighing down learning?

Test blog posting using Diigo. Interesting diagram.

Future shock on steroids

Here is a link to a slide show with some interesting statistics about current and future changes happening in the world. One notable aspect is the idea that almost none of the jobs that current college students will have after they graduate exist yet.

Things are moving almost too quickly to comprehend: http://www.glumbert.com/media/shift

This could be useful as a supplement to the ELP Reader in winter term.

More on TextSTAT Concordancer

Here are some tips and examples from my preliminary work using the downloadable concordancing program mentioned in an earlier posting called TextSTAT. The examples come from the ELP Reader that I created as a corpus.

TextSTAT can be downloaded for free.


TextSTAT Procedures and Notes

Creating a corpus:

1. Click on "New Corpus" icon (the icon furthest to the left) (You can pass your cursor over the icons in the menu bar to see what they do) and create a name for the corpus you want to create.
2. Click on save corpus. You will need to choose a folder where you want to save your corpora. After you save the corpus, you will be prompted to add files. Turn off the message.
3. Click the "add local file" icon (the middle cylinder-shaped icon) and browse to select any WORD file in your computer that you want to include in the corpus. You can also add web pages to the corpus by selecting the cylinder icon on the left.

Copora can have multiple files and different corpora can be added together after they are formed. For example, I created individual corpora for each ELP Reader article as well as a combined one for the whole Reader.

Using corpora:

Click the "Open Corpus" icon and select the corpus you want to look at from your folder of corpora. Click "Open" at the bottom of the dialog box. You will now see a listing of one or more files that make up the corpus you have selected.

Now click on the "show word frequencies" icon (a blue and white grid). A long list of words from the most to least frequent in the corpus will appear. You can control what range of words you see by adjusting the menu items on the far right side of the page.

Double click on any word in the list and you will see all occurrences of that word in the corpus with the words just before and just after it. You can adjust how many words on either side of the target word you want to see.

You can double click on any of these lines of text and you will then see the larger passage that that example came from.

To go back to either the concordance list or the word frequency list, click on the appropriate box just under the icons a the top of the page. These boxes can be used to move back and forth between the categories, but you need to initially go through the double clicking process before you can do this.

You can save individual lines of word lists, concordance lists or text samples to a clipboard by choosing the top right icon. You can then paste these lines into a document to save or print them. In order to get the whole list of words or concordances or text samples into a document to save or print, choose the export button at the top of the page. Note the form that the material will be exported as and choose the form that will work best for you. Here is a sample of a frequency list I exported as an EXCEL file followed by an example of a concordance list exported as a WORD file:

these	75
so	74
race	74
if	74
also	74
nonverbal	74
into	73
has	72
no	68
because	66
those	65
do	64
may	63
she	63
facts	63
about	62
her	60
been	60
new	60
meaning	59
between	58
then	58
person	57
behavior	56
blumenbach	54
information	54
even	53
own	53
two	51
time	51
language	51

reflection of reality and is therefore highly fallible and (2) the k

s geometric reformulation?and therefore becomes the key to the concep

discovered facts. Scientists therefore tend to be unaware of their o

l equality of all peoples. He therefore could not use these conventio

the originally created ideal?therefore, the most beautiful people mu

metrical geometry. Blumenbach therefore added the Malay race, not as

sufferings, and our hopes. I therefore end by returning once more to

s basis, many anthropologists therefore argue that even if one could

ilar to one another. They can therefore be grouped into a hierarchy o

the Systema Naturae of 1758. Therefore, Blumenbach?s only original c

Phrases:

One very interesting feature in the concordancing function is the Query Editor button. This opens a dialog box and allows you to put in two words that you want to look up in combination, with or without any intervening words. For example, if you put the word "for" in the first search term and "example" in the second search term and don't allow any words in between them, when you hit the search button, you will get a list of all the occurrences of "for example" in the corpus. (see below for a sample) If you used "black" and "white" as the two search terms and allowed a maximum of one intervening word, you would get a list of occurrences of the phrases "black and white" and "black or white."

ffer from culture to culture; for example, the death of a loved one may

er cultures do. The Japanese, for example, have the reverse belief that

ntercultural classroom. Here, for example, U.S. students often complain

uthor. 7 Ibid. 8 Ibid. 9 See, for example, Bryant Wedge, Visitors to th

er century perceive a TV set, for example? If they were from colonial A

ways. The case of a mistaken (for example, identity when witnesses to a

Some people are color blind, for example. Some people have hearing aid

ct. A bowl of cold spaghetti, for example, was described as the intesti

ch facts we take in. Suppose, for example, that three people, a lumberj

is less important. In speech, for example, if we say that Socrates was

ommon?the height of the tree, for example, and the size of the trunk. T

a culture. African Americans, for example, place a great deal of emphas

ricious or misconstrued. Why, for example, are political radicals calle

ength and width of the skull, for example?and plugged them into standar

geographically variable trait?for example, the retention in adulthood o

oss. Tall basketball players, for example, have an obvious advantage ov

nts also vary geographically: for example, Europeans? fingerprints tend

ion have been disappointing.9 For example, research has found that Viet

correspond to the image held. For example, a visitor who is accustomed

able to perceive any meaning. For example, we have all seen movies or T

ome slight emphasis or slant. For example, if we have in mind only two

es in making these decisions. For example, his use of the four humors r

adopted in different regions. For example, nations that compressed the

er biologists look carefully. For example, consider one of the most fam

her form in a different area. For example, northern hares and weasels d

Happy concordancing!

Multimedia possibilities

I've been playing with a new (at least to me) service that has potential to let us provide some very rich multimedia to our students. The service is called Mojiti and it facilitates modification of digital video with other media such as text ( in this example English subtitles), comments, audio, etc. Once you have your finished video, you can easily post it on a blog like I have done here. Enjoy!

Possible new article for the ELP Reader?

Thomas L. Friedman - Energy - Green Power - Global Warming - Renewable Energy - The Power of Green - New York Times

 

Teaching and Learning 2.0

Lunch over IP: "Don't speak. Point!" - Three ingredients of the future of journalism

• This is about jounalism, but I think it applies to education and communication in general.
  
  - post by harshbarger

Should we ban term papers?

The title of this post is taken from a recent article I read at a web site called Cognitive Daily. It has a number of interesting articles posted almost daily relating to cognitive psychology and includes articles about language. Some of the articles I have enjoyed recently include one on how associating words with some aspect of survival makes them easier to remember. Another was about how recognizable different English accents are and included a link to an archive of accents created by George Mason University. And then there is the article about a piece recently published in the Washington Post advocating the abolition of term papers and embracing plagiarism as the wave of the future. More interesting to me than the original article were the comments posted about it. Perhaps the whole list of comments would make a good reading assignment for our ELP students....

More on concordancing the ELP Reader

It has been interesting to look at the vocabulary from the ELP Reader as it is presented in the concordancing program I mentioned in my last post. Did you know that the Reader has a total word count of 115,339 of which there are 11,739 distinct words/word forms. Some words appear very frequently such as "the" which occurs 6,528 times. On the other hand, there are 5,474 words which only appear once. Some of these are in fact quite uncommon words such as Lamarkian, torosus, chronemics, eustress, vasectomized, plasmodia, flivver and benumbed (which it is easy to become after looking at these kinds of words!) Some of the once-only words were surprizing though, as I would expect them to be more common: dual, dry, fade, nobody, angry, qualification and judgement.

It may be interesting to identify a particular subset of ELP Reader vocabulary that occurs within a range of frequency between say 25 and 50, and focus instruction on those words since we could predict that students would have a good chance of encountering them as they read through the Reader, and would thus have those items somewhat naturally reinforced.

It would also be interesting to see how the ELP Reader reflects the more general Academic Word List.

TESOL Conference highlights

Attending the TESOL Conference in Seattle last week was a wonderful experience for me because I was able to actually go to sessions for the first time in years. As always there were way too many sessions to attend everything I wanted to, so I tended to concentrate my energies on areas of error correction, academic writing, vocabulary and corpus analysis, and some of the plenaries.

I want to list here some of the things I found most interesting:

1. Reference to a paper, Assignments Across the Curriculum: A Survey of College Writing by Dan Melzer published in 2003 in Language and Learning Across the Disciplines. This article provides an analysis of 787 writing assignments from undergraduate courses at 48 higher education institutions in the U.S.

One interesting feature of the analysis is how rare persuasive writing assignments are. They account for only 11% of the total compared to 73% which are informative assignments.

2. I also learned about a free concordancing software program called TEXTSTAT 2.7 that can be downloaded from:

http://www.niederlandistik.fu-berlin.de/textstat/software-en.html

In a very short time I was able to download this program and create a corpus for it from the ELP Reader text. I can now look at the frequency of word occurrence within the ELP reader, look at how words or phrases are collocated in the Reader, and look at words or phrases in the context of short passages extracted from the Reader.

3. Along similar lines, Pat Byrd gave a presentation on “Collocations and Recurrent Phrases in the Academic Word List (AWL)”. She and others are working on a major analysis of the AWL that will be published as a reference text in the near future. Her samples were interesting. For example, under the word family for “require” by far the most common form in the AWL is “required.” More than half of the uses of “required” appear as part of a passive construction. Among these passive voice uses of “required”, the identification of an agent using “by” was relatively rare and when it did occur, the agent was almost always institutional rather than human, e.g. “required by the college.”

In the word family of “persist”, the form “persistent” was the third most commonly occurring and its use appears to be primarily quite technical. For example, the most common collocates of persistent are persistent interaction, persistent http, persistent puckers, persistent endo and persistent sodium!

Have a life

This is my last posting in the series of "seven habits" of language program administrators. The seventh good habit is to have a life. There is an old joke about the only thing worse than things falling apart when you are not around is things not falling apart when you are not around. From my perspective, it is important for a language program to be able to operate well without the Director's constant presence. In some cases, directors become hooked on crisis management. It provides an adrenalin rush, a validation of our importance and a chance to be "the hero." Heady stuff. My sense is that we all need excitement and validation to some degree in our lives, but they are best attained outside of the work environment most of the time. The best way to achieve this is to have a rich and satisfying personal life. This, in theory at least, allows for minimum confusion of a director's personal needs with the needs of the language program. I have seen program directors and other administrators create crises in the workplace where none really existed. My belief is that these crises were manufactured just to satisfy the administrator's need to belong and be important.

Another potential problem of directors not having a life is burnout and exhaustion. If directors feel indispensable and take on too much, they may not be able to respond effectively when they really are needed. Having a life should lead to a good state of rest and readiness to take on the truly important tasks.

In summary, having a life implies establishing and accepting a non-indispensable status at work and finding things to do outside of work that provide excitement, personal validation and a re-charging of emotional and physical batteries. To do this usually means effective delegation of both authority and responsibility to others.

Finding a good balance between work and non-work is not always easy. It requires that we be able to know and evaluate ourselves. One of the things I have found most helpful in this regard is finding opportunities to meet and interact with other directors and administrators outside my own work place such as at conferences and professional association meetings. It is hard for our colleagues where we work to provide the perspective we need to judge how well we may be balancing our lives. Talking with people who are in similar positions, but at different places, provides comparison data that can be very useful in assessing our own situations.

Here endeth my personal list of effective habits for language program administrators. It was intended to give my new colleagues at ICU some sense of how I approach the position of ELP director.

I hope to continue this blog in a less didactic tone and begin sharing ideas on research interests that I am able to pursue for the first time in a long time. I am currently preparing both a paper and presentation proposal for the JALT conference this year on the application of complex systems theory, also known as chaos theory, to language learning and the implications that new paradigm has for language teaching. One of the off-shoots of my research in this area is a book that I just started reading: "On Intelligence" by Jeff Hawkins (2004) New York: Henry Holt. This is an interesting new take on what intelligence is, based on extensive research on how the brain functions. Hawkins rejects the computational model of brain function. Has anyone out there read this book or anything similar?

Support Simplicity, Change and Diversity

Number 6 on my seven habits list may appear to be contradictory. For some people, simplicity means the absence of change and diversity. However, I believe that change, if managed well, is a positive element in most institutions, including language programs. This is a good thing, since some change is pretty much unavoidable.

In supporting simplicity, I advocate something akin to Occam’s razor: when faced with two relatively equal ways of doing something, choose the simpler of the two. Often needless complexity creeps into policies and procedures as an artifact of change over time. Looking for ways to simplify without losing effectiveness is a good habit to have.

In supporting change, I think the key element is not to fear change. If we accept that change is inevitable and seek to manage it well, a lot of angst and frustration can be avoided. Losing our fear of change is not necessarily easy. We have to trust in our abilities to manage change and we have to be able to accept changes we may not like. Change can also be liberating if we view it as an option always open to us. Some changes are forced on us but other changes can come proactively from us. By focusing on those changes that we can instigate and control ourselves, we can reduce the negative impact of changes that we don’t instigate. In this regard, it is helpful to have an attitude that is open to possible changes all the time. This is not to say that the more changes we instigate, the better off we are. Managing change requires time and energy and too much change can be exhausting. However, viewing everything as potentially changeable – if desired or needed – is ultimately more effective than viewing everything as ideally unchanging.

In supporting diversity I am supporting openness to, and respect for, the diversity of ideas, points of view and abilities of others. This entails an ability to not think too highly of one’s own ideas and abilities. It also implies a fairly democratic approach to management as opposed to a strongly hierarchical one.

Change and diversity appear to be very significant issues in the ELP at this time. There is tension between those who favor change and those who don’t, and between those who support hierarchy and those who support more democratic ideals. Until we can resolve this tension, it will be difficult to achieve much of a consensus on any of the other issues listed in my last posting.

Keep people informed and involved

For number 5 on my seven habits list, I am going to point to recent activity in the ELP as an example of the informing and involving I advocate for language program administrators.

One of the main activities was the brainstorming session during the retreat last Saturday when I requested input on the Director's "To Do List". That activity resulted in a long, somewhat messy and often contradictory list of things people wanted me to try to do, which is exactly what I had expected.

The list has been very helpful in providing me with a better overview of issues, conflicts and goals the ELP staff perceive as important. I hope it also helps them feel listened to and that I encourage their involvement in the process of identifying and working on these matters.

After studying the list, I identified several categories that I think provide a reasonable organization for the brainstormed ideas. I also summarized my 'read' of each of those categories and made a brief statement about the fundamental situation I think is represented by the ideas I grouped into each category. Finally, I took all the ideas from the original list in each category and created a few broad objectives that, when accomplished, would mean all of the ideas had been addressed and some sort of resolution established for them. All of this together represents the beginnings of a strategic plan for the ELP. To complete the plan, we will need to add specific activities that will lead to accomplishing the objectives, a timeline for each activity, identification of who will have responsibility for the activity, and indentification of what we will accept as a Performance Indicator, or evidence, that the activity has been successfully concluded. This step will need to come after there is sufficient acceptance of the categories and related broad objectives.

I hope the objectives as I have stated them avoid any prejudging by me of the outcome of deliberations that will be needed as we work through the areas where there are divergent views. That was my intent, but it will need to be confirmed.

My outline of a possible strategic plan for the ELP is given below and I welcome comment and input on whether or not the document: (a) makes sense, ( b) covers the range of issues raised so far and (c) is reasonably neutral relative to the differing views now held by staff in the ELP on these topics. I have included the original raw brainstormed ideas under the description and objectives to show what gave rise to each category and to hopefully demonstrate the comprehensiveness of the objectives in covering the original brainstormed ideas. These can also serve to guide the later formation of specific actvities under each objective.

A final note: Use of this blog to inform and involve allows (but doesn't require) anonymous comment as well as allowing others to see the comments. I hope that this will encourage comment from those who would otherwise perhaps feel too intimidated and that it will give rise to a greater understanding to all of us about the different views held by those in the ELP.

DRAFT ELP Strategic Plan for 2007 – 2012

Categories given general description and main objectives

I. Vision and Values

There is some perceived need to review and clarify fundamental assumptions about the values and vision that underlie and give direction to the ELP. This is manifested by concerns about such things as lack of engagement, accountability and dynamism in the program, how staff are hired and promoted, a perceived high turnover rate among teaching staff and questions relating to where “control” and “innovation” should be situated in the organization.

Objectives:

1. Revise Staff Handbook section 1. Goals and consider inclusion of new statements expressing ELP core values and vision, as well as expectations for staff participation in determining and implementing them.
2. Review and set long-term goals relative to tenure and promotion options.

Locus of 'control' in the program

Locus of 'innovation'

Causes and impacts of rapid staff turnover

Lack of dynamism in the Program

Maintaining 'engagement' in the program - people drift off

Review and clarify personnel hiring policies

Review teaching assignment policies and procedures

Accountability of teachers

Responsibilities of tenured vs. non-tenured staff

Request more tenure track positions

Replace tenure with contract appointments. Determine what support there is in the ELP for the gradual replacement (on normal retirement/voluntary redundancy) of the ELP's "closed" tenure system with "open", rolling, performance-based contracts for all teachers.

Open up access to promotion to non-tenured Instructors. Determine what support there is to open up promotion by non-tenured instructors to positions above the current ceiling of Contractually-appointed Lecturer. The current system closes access to even 'base' level Lecturer appointments to tenured instructors only - this is prejudicial in the context of common practice in universities in Japan. If the ELP accepted this suggestion it would lead to fairer separation of promotion and tenure. (The ELP/ICU may also forfeit its place on a well-publicized blacklist!)

II. Status, Reputation and Relations

Historically the ELP has enjoyed a strong reputation as one of, if not the most, effective, high-quality, innovative and professional English language programs in Japan. There is some concern that this reputation may be diminishing. Even if that is not the case, increased competition from other Japanese university programs makes it desirable to strengthen the ELP reputation as much as possible. This is needed both inside ICU as well as outside. The current academic reform taking place at ICU may present some challenges to this effort as well as some new opportunities.

Objectives:

1. Enhance the ELP visibility, communication and reputation within ICU, Mitaka, Japan and the global ELT community
2. Respond to academic reform proposals to solidify the role of the ELP within ICU and create maximum integration of the ELP within the CLA.
3. Adjust the ELP as needed in response to academic reform changes.

Raise ELP visibility and reputation within ICU, Mitaka, Japan and the global ELT community (e.g. hold an annual speech contest, establish a library of research about the ELP by ELP staff)

Respond to Academic Reform proposals – establish ELP roles in new meeting structure, determine relationship to elective languages, strengthen integration of ELP within the CLA, deal with the elimination of the kentan system, propose curriculum revision as needed (e.g. clarify SEA program policies and Coordinator assignment in light of kentan elimination), determine desirability of taking on new roles such as academic advising by tenured instructors and ELP participation in possible writing center, etc.

Strengthen communication with JLP

Strengthen ties with ICU High School

More interaction between ELP and ICU faculty through scheduled events

III. Curriculum, Pedagogy and Materials

Like most language programs, the ELP staff experience a conflict between desiring change and improvement in the areas of curriculum, pedagogy, instructional materials and technologies and a desire to adhere to tradition and stability. Balancing these two forces effectively in the ELP should be an ongoing process.

Objectives:

1. Review and clarify/revise the ELP curriculum/syllabus objectives, structure and content.
2. Review and determine desired degree of standardization in teaching practice within the ELP

Curriculum: Lack of explicitness in the details of what we expect Ss to be able to do (1) at the end of each semester (2) at the end of freshman year (3) at the end of Theme Writing; Consider streamlining of syllabus to better fit students’ needs; Continue debate over the division of RCA and ARW

Greater emphasis on teaching vocabulary in the ELP

Clear statement of ELP goals (they ARE NOT explicit in the opening pages of the Handbook)

Review approaches to teaching writing in the ELP

Develop online materials for TW and other courses; consider combination of TW and

SE and/or TW and GenEd courses

Student workload

Value of and need for CS courses – do weaker students need something different? Are some CS courses “so weak they can’t spit over their own chins?”

Detailed syllabus rather than vague curriculum for each program

NP policies, purpose, etc.

Clearer understanding of and more consistent approaches to teaching Critical Thinking; what do we expect of our (L2/C2) students?

ELP Reader: write our own texts

IV. Testing

Testing is perceived by some, if not most, ELP staff as a necessary evil. Compounding this ambivalence about the value of testing is a range of opinions on how much and how standardization should be built into student assessment.

Objectives:

1. Review policies and procedures for student assessment and revise as needed.

Standardize student evaluation (I understand this to mean our testing and grading policies and procedures, not the TES system.)

Necessity of PWT (are we doing too much?)

V. Instructional Resources and Facilities

In addition to establishing curricular, pedagogical and assessment policies and procedures, there is a need to provide appropriate resources to support the most effective implementation of those policies and procedures.

Objectives:

1. Identify and obtain the instructional materials and technologies required to effectively implement the academic and administrative aspects of the ELP.

Establish a strategic plan for the use of information technology in the ELP, both in administration and teaching

Purchase CD players for instructional use

Course management software (Blackboard etc.)

Make halls more student-friendly and more attractive as places to wait for tutorials

Improve assistance for teachers including facilities, supplies, assistants, etc.

“Softwire” ICU/ELP for technology by establishing clear roles for technology providers and pushing for a materials production unit (MPU) which would be coordinated with content providers (i.e. teachers)

Better copying facilities including consolidation of equipment and supplies, add stapling facilities, expansion of hours when copying help is available, availability of supplies consistent with the rest of ICU

VI. Management Policies and Procedures

There is considerable desire to clarify/revise many aspects of ELP and ICU administrative policies and procedures and to make them more easily accessible for reference.

Objectives:

1. Revise the Staff Handbook to include any new or updated policies and procedures including procedures and responsibilities for making changes to the Staff Handbook
2. Review and improve processes for information sharing and communication among ELP staff and between staff and students.

Develop guidelines for working with hearing impaired students in the ELP

Review and clarify personnel hiring and promotion procedures, including the role and standardization of observation procedures in personnel decisions

Clarify and establish course assignment policies and procedures

Revision of the Staff Handbook should be done by one person, not committees (where too many compromises tend to be made, or can be 'stacked' to represent one group view)

Revise Staff Handbook as needed, e.g. include statement on appropriate and inappropriate communication between staff and students.

Definitions for keys terms we use in the ELP.

Student orientation: consider more time, more like a retreat, meet students

Timing of taking student photos for database

Updated system for sharing materials

End of term course meetings to get feedback

Transparent framework for ongoing development of courses

ELP Reader -- form a reading committee; write our own texts (possible link with LRB submissions)

Placement procedures for students

Responsibilities of tenured vs. non-tenured staff

VII. Professional Development

There is significant pressure on ELP teaching staff to demonstrate excellence in both teaching and academic activities such as research, publication and participation in professional events. Such performance expectations should be supported by appropriate offerings of professional development opportunities for ELP staff.

Objective:

1. Determine how best to make professional development support available to ELP staff on an ongoing basis.

Institutional mentor system

Better professional development opportunities for teachers for both teaching and research

Make Exceptions, but only when you have a good reason

One of the things that language program directors are called on to do is decide when exceptions to established policies are called for. This happens for a couple main reasons. One is that very few policies or guidelines will fit all possible circumstances and consequently special interpretations of the policies are sometimes needed. Another reason is that cultural norms for many students lead them to expect that most if not all policies are meant to be loose guidelines rather than strictly adhered to formulas. For these students it is natural to ask for exceptions even if there is no logical basis for the request. Also, in many cases maintaining the face of those involved in an issue is more important than how the issue gets resolved. For example, students who failed exams in their English classes in Oman would frequently come to me as Director and request “help.” In that culture, seeking help from authority figures when there is a problem is natural and it is considered a responsibility of the authority figure to respond to emotion-based appeals as seriously as to logic-based appeals. Students would usually either express anger (The teacher hates me and failed me when I didn’t deserve it.) or plead for mercy (You are the Director, so you can change my grade. You must help me.) There was often a request from the student in these cases to have someone else grade their exam again, which was against the policy of the language program. Clearly having the Director or other teachers override teacher assessments would be demoralizing to the teachers and would quickly involve the director in all cases where students didn’t like their exam results. On the other hand, simply saying that it is against the policy of the program to re-grade exams results in further loss of face for the student. Most often what worked best for me in these cases was to acknowledge that the student wanted help and to offer to do something. I would usually say that I would look at the exam paper to make sure that there were no errors in the calculation of the final grade. If I found any errors made in adding up the grade (which did happen, but very rarely) I would approve a grade correction. This allowed the student to feel as if he/she had done something in the face of a shameful exam result. The fact that the director had listened and agreed to do something, even though it almost never resulted in a grade change, went some way toward reducing the loss of face for the student.

How policies are applied or not applied establishes an important parameter of the language program’s culture. In my experience, it is critical for this aspect of the organizational culture to be as consistent as possible. That is, the culture may be quite strict or quite loose or somewhere in between (often this is determined by the larger organizational culture or other constraints), but vacillating between strict and loose applications of policy creates the most problems. This, of course, requires that programs have clearly-formulated policies in the first place. If there is no policy, then every decision is an exception.

A recent example is the decision to require students to bring the original copy of pre-exam materials to a program-wide writing exam in the ELP. This was designed to prevent students from writing out entire essays in advance and bringing them into the timed-writing exam. To make it easier to monitor this, the students received the pre-exam material on colored paper. Students were told clearly that they could only bring the original material, but at the end of the exam proctors noticed one student whose material was not original – it had been copied on a color copier, but not well enough to avoid detection. When questioned about this, the student was very apologetic and said that his original materials had been damaged by rain and that he had copied one of his friend’s materials to use during the exam. We determined that the materials that he did use during the exam didn’t have extensive notes or anything that would have given him a special advantage. In fact, his essay received a failing mark. The question was, what action, if any, should the ELP program take in this case? There is no policy or set of guidelines for this. Should the student be given a warning? Should the exam be disallowed? Should the student be marked down? If so, by how much?

A major consideration at this point is what precedent to set. Students talk to each other and are quick to pick up on inconsistencies in policy application. It might be tempting to say that since the student had failed anyway, it wouldn’t make any difference if we marked him down any further. However, that could actually send a message to other students that there were no negative consequences to violating ELP testing policies like this one. In the end, working with the testing coordinator, we decided to reduce the student’s exam mark by 1 point (out of 10 points). This made no appreciable difference to the student’s final grade but sends a message to students that there will be consequences for violating exam policies.

In this process, I think two important precedents were set that will allow the formation of clearer policy on how to handle issues like this in future. One is that the ELP is fairly strict in applying exam policies. The second is that how much or little a student has benefited as a result of exam policy violations may be used as a factor in determining the extent of the punishment.

Next time: Keep people informed and involved